Legal

Terms of Service

Last updated: October 13, 2026

Effective date: October 13, 2026
Last updated: October 13, 2026

Please read these Terms carefully. Section 20 requires most disputes to be resolved through binding individual arbitration instead of in court, and waives class actions and jury trials. You can opt out of arbitration within 30 days, as explained in section 20.7.

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are an agreement between you and Redox Educators LLC, doing business as Redox Education ("Redox," "we," "us," or "our"), a Delaware limited liability company. They govern your use of:

our website at redoxedu.com, including checkout and billing pages (the "Website");
our learning platform at learn.redoxedu.com, including any school-branded version of it (the "Learning App");
our iPhone app (the "iPhone App"); and
the questions, explanations, notes, figures, flashcards, videos, assessments, and other learning materials we provide (the "Content").

Together we call these the "Services."

By creating an account, buying a plan, or using the Services, you agree to these Terms and to our Privacy Policy at redoxedu.com/privacy. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 16 years old to use the Services.
If you are at least 16 but under 18, a parent or legal guardian must review and agree to these Terms on your behalf, and they are responsible for your use of the Services and any purchases.
The Services are not for children under 13, and we do not knowingly allow anyone under 13 to create an account.
If we learn that someone does not meet these requirements, we may close the account. If a paid plan was bought for an account we close for this reason, we will refund the unused portion.

3. Your account

Accurate information. Give us accurate information when you sign up and keep it up to date.
Security. Keep your password private and use one you do not use elsewhere. You are responsible for activity on your account. Tell us right away at support@redoxedu.com if you think someone else has used it.
One person, one account. Each account is for one individual. You may not share your account, sign-in, or access with anyone else, sell or transfer it, or let others use it, even if they are classmates or study partners. You may have only one personal account at a time unless we agree otherwise.
Account sharing checks. To protect our Content, we may monitor for signs of shared use, such as simultaneous sign-ins from different locations or unusual activity levels, and may limit the number of active sessions or devices.

4. Acceptable use

The Services are for your own personal, non-commercial study. You agree not to:

copy, download, screenshot, photograph, scrape, export, or save Content in bulk, or use any automated tool, bot, or script to access the Services;
share, post, publish, sell, or redistribute any Content, including questions, answer choices, explanations, figures, or notes we provide, whether online, in study groups, in shared documents, on social media, in flashcard decks, or anywhere else;
record, stream, or capture video or audio of the Services, or resell or rent access to them;
use Content to create a competing product or service, or to train or improve any artificial intelligence or machine learning model;
reverse engineer, decompile, or try to extract the source code of the Services, except to the extent the law expressly allows;
get around, disable, or interfere with security features, usage limits, or access controls;
access another user's account or data without permission;
upload anything unlawful, harmful, harassing, or infringing, or any malware;
enter your own or anyone else's health information or other sensitive personal information in notes or messages; or
use the Services in a way that breaks any law or could harm Redox, other users, or the Services.

Fair use limits. Plans are priced for normal individual study. We may set reasonable limits on activity, such as the number of questions viewed per day, the number of devices, or downloads for offline study, to prevent abuse. If your use goes well beyond what a single student would reasonably do, we may contact you, apply limits, or take the steps in section 16.

5. Plans, payment, and taxes

Plans. We may offer fixed-term plans that end on a set date and do not renew ("fixed-term plans"), and subscriptions that renew automatically until you cancel ("subscriptions"). The plan type, price, billing period, and what is included are shown on the checkout page before you buy.
Where you buy. All purchases are made on the Website through our payment processor, Stripe. The iPhone App does not sell plans; it lets you sign in and use the plan you already have.
Prices. Prices are shown at checkout in U.S. dollars unless stated otherwise. We may change prices for future purchases at any time. Price changes for existing subscriptions follow section 6.4.
Payment authorization. When you buy, you authorize us, through Stripe, to charge your payment method for the price shown, plus applicable taxes, and for a subscription, to charge it again at each renewal until you cancel.
Taxes. Prices may not include sales, use, or similar taxes. Where required, we will collect taxes and show them at checkout.
Failed payments. If a renewal payment fails, we may retry it and may pause or end your access until payment succeeds. We will tell you by email.
Discounts and promotions. Promotional prices and codes apply only as stated in the offer, cannot be combined unless stated, and have no cash value.

6. Automatic renewal and cancellation

6.1 How renewal works

If you buy a subscription, it renews automatically at the end of each billing period, and we charge your payment method the renewal price shown at checkout, plus taxes, unless you cancel before the renewal date. Before you buy, the checkout page will clearly show that the plan renews, how often, the amount that will be charged, and how to cancel, and we will ask for your express agreement to those terms. After you buy, we will email you a confirmation with the same information and how to cancel.

6.2 How to cancel

You can cancel a subscription at any time, online, from Account, Billing on the Website or the Learning App, without contacting us. You can also email support@redoxedu.com and we will cancel it for you. Cancellation takes effect at the end of your current billing period: you keep access until then, you will not be charged again, and you will not receive a refund for the current period except as stated in section 7. Deleting your account also cancels any active subscription.

6.3 Reminders

Where required by law, and in any case for subscriptions with a billing period of one year or longer, we will email you a reminder before the renewal date that states the renewal date, the amount, and how to cancel. We will also send any annual or other reminders the law of your state requires.

6.4 Price changes

If we change the price of your subscription, we will email you at least 30 days before the new price applies, and the new price will start at your next renewal on or after that notice period. If you do not want to pay the new price, you can cancel before it takes effect.

7. Refunds

7-day refund. If you are not satisfied, you may request a full refund within 7 days after your first purchase of a plan, as long as you have used fewer than 10 percent of the questions included in your plan. Email support@redoxedu.com from the email address on your account. Approved refunds go back to your original payment method, and your access ends when the refund is issued.
After that, payments are non-refundable, and we do not give partial refunds or credits for unused time, unused questions, or partially used billing periods, including after cancellation.
Renewals. The 7-day refund applies to your first purchase of a plan only, not to renewals. If you forgot to cancel a renewal and have not used the Services since it renewed, contact us within 7 days of the renewal and we will review your request.
Exceptions. We will always give refunds where the law requires them, and we may give other refunds at our discretion. If we end your access without cause, or stop offering a plan before it ends, we will refund the unused portion.
School purchases. If your school paid for your access, refunds are handled under the school's agreement with us.

8. Free trials and free access

If we offer a free trial:

the offer will state how long the trial lasts, what is included, and whether it turns into a paid subscription at the end;
if it turns into a paid subscription, we will show the price and renewal terms and ask for your express agreement before the trial starts, and we will not charge you until the trial ends;
you can cancel at any time during the trial online, from Account, Billing, and you will not be charged;
for trials longer than 31 days, and wherever the law requires, we will email you a reminder before the trial ends; and
trials are limited to one per person, and we may end a trial early if we see abuse.

We may also offer free features or sample content. We may change or stop free offerings at any time.

9. Educational purpose only

The Services are an educational study tool. They are not medical advice and are not a substitute for professional training, clinical judgment, or official course materials. Do not use the Content to diagnose or treat any person, including yourself. In a medical emergency, contact emergency services.

No affiliation with exam owners. Redox is independent. We are not affiliated with, sponsored by, or endorsed by the National Board of Medical Examiners (NBME), the Federation of State Medical Boards (FSMB), the United States Medical Licensing Examination (USMLE) program, ATI (Assessment Technologies Institute), the National Council of State Boards of Nursing (NCSBN), the NCLEX program, or any other exam owner, licensing body, or school (unless your school has a separate agreement with us). Names of exams and organizations are used only to describe what our Content helps you study. All trademarks belong to their owners.

No guarantee of results. We do not guarantee any score, passing result, grade, admission, licensure, or other outcome. Readiness estimates, projected scores, and pass likelihood figures in the Services are estimates based on your practice activity. They are not predictions by any exam owner and may differ from your actual results.

10. Content accuracy

We work hard to make our Content accurate and current, and it is reviewed by our educators. But medicine and exam outlines change, and the Content may contain errors, omissions, or outdated information. We provide it for study purposes only and do not promise it is complete or error-free. If you find an error, please report it using the flag or report feature in the Learning App or by emailing support@redoxedu.com. We may update, correct, add, or remove Content at any time.

11. Your content and feedback

Your notes stay yours. You own the study notes and other content you create in the Services ("Your Content"). You give us a limited, non-exclusive, royalty-free license to store, host, copy, display, and process Your Content only as needed to provide the Services to you, to share it as you choose (for example with your educators), and to keep the Services secure. This license ends when you delete Your Content or your account, except for copies in backups that expire on their normal schedule.
Your responsibility. You are responsible for Your Content and confirm you have the right to post it. Do not include our Content in Your Content in a way that would let others use it outside the Services.
Feedback. If you send us ideas, suggestions, error reports, or other feedback, you agree that we may use them freely, without payment or obligation to you, to improve the Services and Content.

12. School and educator accounts

If your access is provided by a school, program, or organization ("School"), your School's agreement with us also applies. If that agreement conflicts with these Terms, the School agreement controls for access provided under it.
Your School and its educators can see your study records as described in our Privacy Policy, and your School may manage, suspend, or end your access.
Educators and School administrators must use student information only for legitimate educational purposes, keep it confidential, follow their School's policies and applicable privacy laws, and not share Content outside the Services.
If you leave your School or its agreement with us ends, your School-provided access may end. You may be able to buy your own plan to continue.

13. Our intellectual property

The Services and Content, including questions, explanations, notes, figures, illustrations, videos, software, design, and the Redox name and logo, are owned by Redox or our licensors and are protected by copyright, trademark, and other laws. Subject to these Terms and any plan you have, we give you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services and Content for your own personal, non-commercial study during your access period. We keep all other rights. Nothing in these Terms transfers ownership of any Content to you.

Copyright complaints. If you believe something in the Services infringes your copyright, email support@redoxedu.com with a description of the work, where it appears in the Services, your contact information, and a statement that you have a good faith belief the use is not authorized.

14. Third-party services

The Services rely on or link to services run by others, such as Stripe for payments, Apple for the iPhone App, and YouTube for some videos. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability may change.

15. Changes to the Services

We may change, add, or remove features, Content, or plans over time. If we make a change that materially reduces what a paid plan includes during a period you have already paid for, we will tell you, and you may cancel and receive a refund of the unused portion.

16. Suspension and termination

By you. You can stop using the Services at any time, cancel a subscription as described in section 6, or delete your account as described in section 17.
By us. We may suspend or end your access, with or without notice, if you break these Terms (especially sections 3 and 4), if your use creates legal risk or harms other users or the Services, if required by law, or if we stop offering the Services. Where reasonable, we will warn you first and give you a chance to fix the problem.
Refunds on termination. If we end your access because you broke these Terms, you will not receive a refund. If we end it for any other reason, we will refund the unused portion of any prepaid plan.
What survives. Sections that by their nature should continue after termination continue, including sections 4, 9, 10, 11 (feedback), 13, and 18 through 22.

17. Account deletion

You can delete your account at any time in the Learning App or the iPhone App from Account, Delete account. Deletion is permanent and cannot be undone. It removes your study records and notes as described in our Privacy Policy, and it cancels any active subscription so you are not charged again. Deleting your account does not by itself make you eligible for a refund; refunds follow section 7. We keep billing records as required by law.

18. Disclaimers

To the fullest extent the law allows, the Services and Content are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not promise that the Services will be uninterrupted, secure, or error-free, that Content will be accurate or complete, or that using the Services will lead to any particular result. Some places do not allow certain warranty disclaimers, so some of these may not apply to you.

19. Limitation of liability

To the fullest extent the law allows:

Redox and its owners, employees, educators, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, opportunity, or goodwill, or for exam results, grades, admission, licensure, or career outcomes, arising out of or related to these Terms or the Services, even if we were told such damages were possible.
Our total liability for all claims arising out of or related to these Terms or the Services is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) 50 U.S. dollars.

These limits apply whatever the legal theory, and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as liability for fraud, gross negligence, or willful misconduct where the law does not allow it to be limited. Some places do not allow these limitations, so some may not apply to you.

20. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights.

20.1 Informal resolution first

Before starting any arbitration or court case, you and we agree to try to resolve the dispute informally. Send a written notice describing the dispute, the relief you want, and your contact information to support@redoxedu.com (or, for us, to the email on your account). Both sides will try in good faith to resolve it within 60 days after the notice is received. Any deadline to bring a claim is paused during this period.

20.2 Agreement to arbitrate

If the dispute is not resolved informally, you and Redox agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by final and binding individual arbitration, and not in court, except as stated in section 20.4. This agreement is governed by the Federal Arbitration Act.

20.3 How arbitration works

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, which are available at adr.org, as modified by this section.
The arbitration will take place by video conference or in the county where you live, or another place we both agree on. For claims of 10,000 U.S. dollars or less, you may choose to have it decided on written submissions only.
We will pay all AAA filing, administration, and arbitrator fees for any arbitration you start, except that if you start it, you pay the portion of the filing fee equal to the fee for filing a case in court, up to the amount AAA consumer rules allow. Each side pays its own lawyers' fees unless the arbitrator awards them under applicable law.
The arbitrator may award the same individual relief a court could award, but only for you individually and only to the extent needed for your individual claim. The arbitrator decides all questions about whether a Dispute must be arbitrated, except that a court decides questions about section 20.5.

20.4 Exceptions

Either side may instead: (a) bring an individual claim in small claims court if it qualifies and stays there; or (b) ask a court for an injunction to stop actual or threatened misuse or infringement of intellectual property, such as copying or redistributing Content.

20.5 Class action and jury trial waiver

You and Redox agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Redox each waive the right to a jury trial. If this class action waiver is found unenforceable for a particular claim, that claim will be decided in court, not in arbitration, after any individual arbitration is complete.

20.6 Mass filings

If 25 or more similar arbitration demands are filed against Redox by or with help from the same lawyers or organizations within 90 days, the AAA's mass arbitration supplementary rules will apply, and the cases may be handled in batches so they can be resolved efficiently.

20.7 Your right to opt out

You can opt out of this arbitration agreement by emailing support@redoxedu.com within 30 days after you first agree to these Terms, from the email on your account, with the subject line "Arbitration opt-out" and your name. Opting out does not affect any other part of these Terms. If you opt out, Disputes will be decided in court as described in section 21.

20.8 Changes to this section

If we change this section after you agree to these Terms, the change will not apply to a Dispute you notified us of before the change takes effect.

21. Governing law and courts

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and by applicable federal law. Any Dispute that is not subject to arbitration will be decided only in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. If you live outside the United States, this does not take away any mandatory consumer protections of the country where you live.

22. Indemnity

To the extent the law allows, you agree to defend, indemnify, and hold harmless Redox and its owners, employees, educators, and contractors from any third-party claims, losses, and reasonable costs (including reasonable lawyers' fees) arising from your breach of these Terms, your misuse of the Services or Content, or Your Content. We will tell you about any such claim and may take control of its defense. This section does not require you to cover claims caused by our own misconduct.

23. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date above. If a change is material, we will tell you by email or in the Services at least 30 days before it takes effect, unless the change is required by law sooner. If you keep using the Services after a change takes effect, you accept the updated Terms. If you do not agree, you can cancel and stop using the Services before the change takes effect, and if the change materially reduces what your paid plan includes, you may request a refund of the unused portion.

24. Apple App Store terms

This section applies if you use the iPhone App downloaded from the Apple App Store. If it conflicts with the rest of these Terms for the iPhone App, this section controls.

Parties. These Terms are between you and Redox only, not with Apple Inc. ("Apple"). Redox, not Apple, is solely responsible for the iPhone App and its content.
License. Your license to use the iPhone App is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions, except that the iPhone App may be accessed by other accounts associated with you through Family Sharing or volume purchasing where Apple allows. Your Redox account itself remains for your use only (section 3).
Maintenance and support. Redox is solely responsible for providing any maintenance and support for the iPhone App, as described in these Terms or as required by law. Apple has no obligation at all to provide maintenance or support for the iPhone App.
Warranty. Redox is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the iPhone App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the iPhone App (the iPhone App is free to download). To the maximum extent the law allows, Apple has no other warranty obligation with respect to the iPhone App, and any other claims, losses, liabilities, damages, costs, or expenses from any failure to conform to a warranty are Redox's sole responsibility, subject to these Terms.
Product claims. Redox, not Apple, is responsible for addressing any claims by you or any third party relating to the iPhone App or your possession and use of it, including product liability claims, claims that the iPhone App fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
Intellectual property claims. If a third party claims that the iPhone App or your possession and use of it infringes that third party's intellectual property rights, Redox, not Apple, is solely responsible for investigating, defending, settling, and discharging that claim.
Legal compliance. You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms of agreement when using the iPhone App, such as your wireless data service agreement.
Contact. Questions, complaints, or claims about the iPhone App go to Redox at the contact details in section 26.
Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept these Terms, Apple has the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

25. General terms

Entire agreement. These Terms, our Privacy Policy, any terms shown at checkout, and any School agreement that applies to you are the entire agreement between you and us about the Services.
Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be changed only as much as needed to make it enforceable.
No waiver. If we do not enforce a part of these Terms, that is not a waiver of our right to enforce it later.
Assignment. You may not transfer these Terms or your account. We may transfer these Terms in connection with a merger, acquisition, or sale of assets, or to an affiliate, and will tell you if we do.
Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of internet or hosting providers, natural disasters, or government actions.
Electronic communications. You agree that we may send notices, receipts, reminders, and other communications to you electronically, by email or in the Services, and that these satisfy any requirement that they be in writing.
Export and sanctions. You may not use the Services in violation of U.S. export control or sanctions laws.
Headings. Section headings are for convenience only. "Including" means "including without limitation."

26. Contact us

Redox Educators LLC, doing business as Redox Education
16192 Coastal Highway, Lewes, DE 19958
Email: support@redoxedu.com